Service

Refund Policy

We stand behind the quality of every Anore piece. If you are not completely satisfied, our refund and exchange policy is designed to be fair and straightforward.

Refund Eligibility

To be eligible for a refund, items must be returned within 14 days of delivery, unworn, unwashed, and in original condition with all tags and packaging intact. Items that show signs of wear, damage, or alteration will not be accepted.

  • Items must be postmarked within 14 days of delivery
  • All original tags and packaging must be included
  • Items must be free of stains, odors, and damage
  • Proof of purchase is required

Non-Refundable Items

Final-sale items, gift cards, personalized or customized products, and items marked as non-returnable are not eligible for refund or exchange. Socks and undergarments are final sale for hygiene reasons unless defective.

Refund Process

To initiate a refund, contact our support team with your order number and reason for return. Once approved, ship the item back using a trackable service. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return.

  • Request a return authorization before shipping
  • Use a trackable shipping method
  • Refunds include the item price, excluding original shipping fees
  • Return shipping costs are the responsibility of the customer unless the item is defective

Exchanges

Exchanges are available for a different size or color of the same item, subject to availability. We recommend initiating an exchange quickly, as inventory is limited. If the desired item is unavailable, a refund will be offered instead.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery. We will cover return shipping and provide a replacement, store credit, or full refund based on your preference.

Late or Missing Refunds

If you have not received your refund within 10 business days of return confirmation, first check with your bank or payment provider, as processing times may vary. If the issue persists, contact us and we will investigate on your behalf.

Contact Us

For refund and return assistance, email support@anorecompany.com with your order number and details.